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EUROPE - Shipping charges for deliveries to countries within the European Single Market will be detailed and applied at the Checkout stage, before you make the payment. Alternatively, you can visit our webpage "Tariffs and Shipping within Europe"
The shipping times in EUROPE can vary, as indicated in the relevant product specification. You can view the estimated shipping times, under the price of the product that you wish to purchase. If you wish to buy more than one item, the shipping times will all be coordinated according to the item with the longest shipping time.
Once the item has been dispatched, you will receive an email with the dispatch notification, plus the courier’s tracking code
We remind you that in ITALY, all shipping, returns and exchanges are completely free
To make a Return or an Exchange, please read the information detailed on the page "Returns or Exchange procedure", or contact us via email on customerservice@ferro29.com.
REST OF THE WORLD - Purchases made from outside the European Single Market will be exempt from paying Italian VAT. Therefore, all the prices displayed at the purchase stage (when you have selected your destination country, but prior to proceeding to the payment stage) will be reduced by 22% (the current VAT rate in ITALY) and will be sold net of this tax.
Commonly referred to as a TAX FREE PURCHASE.
Shipping charges for deliveries to countries outside of the European Single Market will be detailed in the virtual shopping cart at the Checkout stage, before you make the payment. Alternatively, you can visit our dedicated webpage "Tariffs and Shipping to the Rest of the World"
Any duties, customs importation charges, taxes and any other financial obligations are and remain the responsibility of the CLIENT (even in the case that the CLIENT refuses receipt of the goods upon delivery).
The parcel will be sent without customs clearance, and we do not apply VAT, duties or taxes, and we are not able to predict what charges might be imposed by your destination country.
The customs authorities insist that the value of the order must be declared directly on the parcel (for this reason, we send the parcel with an invoice attached, stating the sum total VAT excluded).
The customs office has the right to clear - or refuse to clear - the parcel, and sometimes they can delay the delivery according to their own unquestionable judgment. If the order is subject to any extra charges (duties, taxes or tariffs), the CLIENT must pay them immediately so that the parcel can clear customs.
You can view the estimated shipping times, under the price of the product that you wish to purchase. If you wish to buy more than one item, the shipping times will all be coordinated according to the item with the longest shipping time.
Once the item has been dispatched, you will receive an email with the dispatch notification, plus the courier’s tracking code.
The following are the main countries outside Europe in which we make deliveries: Argentina, Australia, Bahrain, Brazil, Canada, Chile, China, UAE, Hong Kong, India, Indonesia, Israel, Japan, Malaysia, Mexico, Norway, New Zealand, Russia, Serbia, Singapore, South Africa, Switzerland, Taiwan, Thailand, Turkey, Ukraine, Vietnam.
For any queries regarding delivery, please contact our Customer Service via email on the following address: customerservice@ferro29.com.
