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Privacy policy


The owner of the data treatment is Ferro29 S.r.l.

We inform the CUSTOMER of the presence of a data storage that is under the responsibility, ownership and property of Ferro 29 s.r.l. having legal address at Via Giorgio e Guido Paglia 15 – Bergamo Zip Code 24124 ITALY and Operative Headquarters at Via Monticelli 1/H – Soiano del Lago Zip Code 25080 ITALY, regularly registered at the REA at the CCIAA of BERGAMO with the no. 432660 – email: info@ferro29.com



When you purchase something on our Online Store, intended as part of the buying and selling process, we store your personal information such as your name, invoice address, shipping address and email address.

When you explore our Online Store, we are going to receive automatically your IP address, giving certain information (anonymously) regarding the browser or the software you are using.

E-mail marketing (optional): with your agreement we might send commercial emails about our Online Store, new products or updates.

The data given through our website will be treated for the correct finalization of the purchase and consequently the contract, and all the operations linked to it. Your personal data might be shared with the couriers and to the subject having the responsibility of the delivery and/or of the return of the products previously purchased.

If you sign up to our newsletter, we may use your email address to send you information about our products and services. At any stage you can ask us to stop using your personal data for direct marketing purposes. You can opt out of receiving any marketing communications from us by clicking on the "unsubscribe" button that you can find on all our communications.



How do you have my approval?

When you supply personal information for completing a transaction, or for the verification of your credit card or an order, or the management of a delivery or the return a purchase, all of these imply that the user agrees the storage of these data used for these specific reasons.

If we asked your personal data for another reason, such as the marketing, we would always ask your approval.

The subjects who supply data have the right in any moment to obtain a confirmation of the existence of those and to know their content and source, to verify their originality or to update or correct them.

How can I cancel my approval?

If you change your mind after giving us your approval, you may cancel it any time, through the link you find in our notifications, or by writing at customerservice@ferro29.com or by writing to Servizio Clienti Ferro 29 s.r.l. Via Monticelli 1/H – 25080 Soiano del Lago (BS) - ITALIA



We will share personal information only if they are requested for legal matters or if they are violating the Terms of Service. 



Generally, suppliers of third parties hired by us will have the duty of collecting, treat and share the information in order to carry out the services they offer and then, in turn used by us.

However, some third parties suppliers use, as their gateways for payment and other payment operation systems, their own privacy policies related to the information needed for the transaction.

For these last ones, we warmly encourage to read their policies in order to understand the way their information will be treated.

Worth noting, some of these suppliers can be located in a different jurisdiction or they might have different structures from yours or ours. If you decide to proceed with a transaction that involves the services of a third party supplier, your data will be subjected under the law of the jurisdiction where they have their structures and services.

For example, if we are in Canada and the transaction has been processed from a payment gateway in the United States, your personal data used for the finalization of the contract will be subjected to the law of the United States, e.g. the Patriot Act.

Once you have left our Online Store or you have been redirected to a third party's website or to an application, you will not be under the hereby Privacy Policy or our Terms of Service.

When you click on one of the links of our store, they could lead to an external website. We are not responsible for the privacy policies of other websites, so we kindly invite you to read them carefully.



In order to protect your personal data, we take the necessary precautions and we follow the best sector practice to make sure your data will not be lost, abused, shared, changed or destroyed.

If you are going to give your credit card information, they will be cryptographed  using the Secure Socket Layer (SSL) technology and then stored  with a cryptograph AES-256. Granted, none of the methods used for sharing data via Internet or electronic memory storage is 100% safe. We strive to follow all the requirements PCI-DSS for implementing the most widely accepted standard methods.

The subjects who supply data have the right in any moment to obtain a confirmation of the existence of those and to know their content and source, to verify their originality or to update or correct them.



For more information on the cookies we use, please we invite you to read our cookie policy.


Use of the cookies

Our website uses cookies for improving the service offered to the CUSTOMER by Ferro29.

These cookies are automatically installed in your computer used by the CUSTOMER but they do not store any kind of information related to the PC. However, you could use tools found on the browser that can delete the cookies mentioned above.

This website uses Google Analytics, a web analysis service powered by Google, Inc. ("Google") . Google Analytics uses cookies, files that will be stored on Your PC in order to consent/analyze how the users use the website. The information given by the cookie on the website usage are generally sent and memorized in a server owned by Google in the United Stated. In case of incognito navigation on this website, your IP address will be shorten within the EU members or other parts of the EU economy. Only in some special occasion the full IP address will be sent to a server owned by Google in the United States and then it will be shorten. According to the manager, Google will use the information to examine your use of the web site, so as to report the activities of the website and to examine the use of the services. Google Analytics will not associate Your IP address to any other one owned by Google. It is possible to deny the collection of the data generated by the cookies on the web usage (included Your IP address) and the processing of these data from Google, by using this link (https://tools.google.com/dlpage/gaoptout?hl=it ) and continue the installation for the available browsers. For further information: http://www.google.com/analytics/terms/it.html



Using this website, you declare to have the legal age in your country or in the city you have declared your residence, and that you allow one of the tutors or someone under the legal age to use this website.



We reserve the right to change this privacy policy any time, so we warmly invite you to check it frequently. Changes and clarifications will have an immediate effect, after their publication on our Online Store. If we are going to make any substantial changes to this policy, we will inform you on this same page, in order to reassure our customers on how we use their data, how we collect them, and in what situations we use or share them if needed.

If our store will be absorbed or fused with another company, the information could be transferred to the new owners so as to continue the activity without any interruption.

For further questions about our privacy policy, please contact us.

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