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Frequently asked questions

The order amount was charged twice on my credit card?

The amount will be charged to your credit card only after your order has been shipped.

If you just placed your order, the amount you see on your statement is a simple pre-authorization. It is a usual banking practice for closing transactions related to credit cards, to ensure that there are sufficient funds and the veracity of the account. This pre-authorization is temporary (depending on your bank, is unlocked in 48-72 hours). If you want to speed up the release of funds, contact your credit card issuing bank.

To avoid pre-multiple permissions, click on "submit order" button only once.

I get an error message when I enter my billing and shipping addresses. Why?

If you receive an error message, there may be some problem with your credit card information, or billing or shipping addresses. The billing address must be the same as that found in the archives of your bank. Double check all data and check for any misspellings. You can also try to reformat the names and addresses in your billing information (this often solves the problem).

My order does not pass. What should I do?

If, after reviewing the credit card information and billing and shipping addresses, you still receive an error message, make sure that the version of the browser you use is the most current.

If you still receive error messages, please contact customer support by sending an email to customerservice@ferro29.com (we will reply as soon as possible).

Should I make changes to my order. How can I do?

If you need to change or cancel your order, please contact us immediately. Usually we process orders within 2-3 hours and once on our offices have the order is processed, it cannot be changed.

I just sent my order. Can I add another article?

Unfortunately it is not possible to add any item to an existing order. Submits a new order for the item you want and contact us. We look forward to so from payment of postage on this additional order provided they are sent within 24 hours of receiving your initial order.

Can I return or Exchange items that I bought on sale?

All items purchased in the offer/promotion/outlet cannot be returned or exchanged.

How long does it take to process my return?

After receiving your package, your return will be processed within 7 business days. The date of that transaction will be communicated to you by e-mail to the address specified in your account.

Keep in mind that your banking institution may require additional days to process the transaction and post it to your account after receipt of our order.

When will you ship the merchandise I ordered?

Most orders are shipped within 2-3 business days from the date of purchase. Shipping and delivery times may vary according to availability of goods (though you'll want to read each purchased product shipping times shown). Orders are not shipped on weekends or holidays.

Where can I find confirmation of my order?

As soon as your order is shipped, you will receive a confirmation email to the address specified in the order. If, for any reason, you do not receive an email, make sure it is not over in the Junk mailbox and add to your address book email customerservice@ferro29.com as a safe sender.

You can also check your order status online through your account.

Why was my order cancelled?

Due to an unforeseen event, the item you ordered suddenly is no longer in stock and will not be restocked. These cases are rare, but can happen. However, if an item you ordered is no longer available, we will contact you within 24-48 hours to notify you about its cancellation. If you order other items, you will be shipped and the article not available will be cancelled from your order.

I have a credit for future purchases. How do I use it?

At checkout to new order, enter Coupon on your credit, and the same will be automatically deducted from the total amount.

You have physical stores with direct access to the public?

No, we are a shop that sells only ONLINE, which allows you to shop with us 24 hours on 24, 7 days on 7, wherever you are! Even in our warehouse/logistics is not allowed access to the public. Please note however that if you have made a purchase and you should return the Paice change size in Italy is completely free:

I like FERRO29 and would like to become a dealer! Do you have any dealers or authorized resale?

We're glad you want to become a reseller FERRO29, however at the moment we have no dealer, nor authorize the resale of our merchandise.


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